Returns + Exchanges

 

Returns & Exchanges

At Mallard & Moss, every order is handled with care, and we want you to feel confident in your purchase.

Ready-to-Wear Merchandise

Return or exchange requests may be submitted within 30 days of delivery.

To be eligible for a return or exchange, merchandise must be:

  • Unworn and unused

  • Unwashed and unaltered

  • Free from stains, odors, damage, or signs of wear

  • Returned with all original tags and packaging intact

All returned merchandise is inspected upon receipt before a refund or exchange is approved.

Pre-Order Merchandise

Pre-order items are eligible for return or exchange under the same conditions listed above unless the product page specifically states otherwise.

Because pre-order merchandise is secured specifically in response to customer demand, we encourage customers to review sizing and product details carefully before placing an order.

Custom & Made-to-Measure Clothing

Custom, made-to-measure, personalized, monogrammed, or altered garments are considered final sale due to their individualized nature.

If there is an issue with the craftsmanship or specifications of a custom order, please contact Mallard & Moss so we can review the garment and determine the appropriate resolution.

Exchanges

Eligible merchandise may be exchanged for another available size or item. Availability is not guaranteed, particularly for seasonal and limited-release merchandise.

If the requested replacement is unavailable, another eligible resolution may be offered.

Return Shipping

Customers are responsible for return shipping costs unless the merchandise received was incorrect, damaged, or defective.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service when returning merchandise. Mallard & Moss is not responsible for returned packages that are lost or damaged in transit.

Refunds

Once an eligible return has been received and approved, the refund will be issued to the original method of payment.

Please allow additional processing time for your financial institution to post the refund to your account.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact Mallard & Moss promptly after delivery so we can review the issue and make it right.

Mallard & Moss reserves the right to decline returns or exchanges that do not meet the conditions outlined above.